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Admiral Financial Services Limited

Financial Ombudsman decision DRN-4685581 Partly upheld

Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

I don’t think it would be fair for Admiral Loans to hold her to the terms of the loan agreement she never consented to.Unauthorised transaction
remove reference to the loan from Mrs B’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4685581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.