Barclays Bank UK PLC

Financial Ombudsman decision DRN-4685429 Upheld

Upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Barclays accepted the conflicting information about the outstanding balance Mr S received would have been confusing and worrying for him. It assured us this was a rare error and offered Mr S £100 compensation to recognise the distress and inconvenience this caused him.Charges and fees

Mr S has complained that Barclays Bank UK Plc misled him when he took out a loan with it.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4685429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.