MBNA Limited

Financial Ombudsman decision DRN-4685016 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs S complains that MBNA Limited closed her credit card account without her knowledge.Account closed or refused

I do agree that Mrs S received a poor service here. It would have come as a shock to her to discover her account had been closed without her knowledge. MBNA also failed to send her its compensation award following its investigation into the complaint – and she was kept on hold for a long time when she called to enquire about opening a new account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4685016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.