Barclays Bank UK PLC

Financial Ombudsman decision DRN-4683759 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

And they said that Barclays had charged them a rate of interest from which it had made a profit.Interest and rates

The complaint Mr and Mrs D complain that Barclays Bank UK PLC treated them unfairly following the ending of the term of their buy to let mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4683759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.