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Yorkshire Building Society
Financial Ombudsman decision DRN-4682317 Upheld
Upheldoutcome, as published by the Ombudsman
£165redress stated in the decision
Fri Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
complain about advice they got when taking out additional lending on their existing mortgageProduct mis-sold
problems when they tried to refix the interest rate on the first part of the mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4682317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.