Halifax Limited

Financial Ombudsman decision DRN-4679890 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Miss F complains that Bank of Scotland plc trading as Halifax (“Halifax”) is unfairly holding her liable for transactions made from her account.Unauthorised transaction

I do think it would be appropriate for Halifax to remove any impact the bank transfers to her ex-partner had on Miss F’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4679890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.