Lloyds Bank PLC

Financial Ombudsman decision DRN-4679782 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

failed to set up a client account for it in a reasonable amount of timeAccount closed or refused

Lloyds acknowledged that Mr W had called Lloyds in November 2022 and that it had not explained what sort of information B would need to provide to open a client account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4679782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.