Barclays Bank UK PLC

Financial Ombudsman decision DRN-4679131 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked his card whilst he was abroadFunds blocked or frozen

I think Barclaycard caused delay by not putting Mr M through to the fraud team when his call connected on 24 OctoberComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4679131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.