Bank of Scotland Plc

Financial Ombudsman decision DRN-4678888 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12redress stated in the decision

Thu Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss Y complains that Bank of Scotland trading as Halifax acted irresponsibly in lending her an overdraftIrresponsible lending

didn’t support her when she experienced financial difficultiesTreatment in financial difficulty

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4678888.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.