Barclays Bank UK PLC

Financial Ombudsman decision DRN-4676960 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I also require Barclays Bank UK PLC to pay Mr C £1.99 to reimburse him for the express delivery fee.Charges and fees

Barclays did cause Mr C additional unnecessary distress and inconvenience with its handling of his request for a replacement debit card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4676960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.