Barclays Bank UK PLC

Financial Ombudsman decision DRN-4676228 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr L complains that Barclays Bank UK PLC gave him incorrect information about how an Early Repayment Charge (ERC) would be applied to his mortgage upon redemption.Product mis-sold

Calculate what Mr L’s mortgage balance would have been if it had been reduced by the amount he held in his Barclays offset savings account at the time his new product completed in May 2022.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4676228.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.