TSB Bank plc

Financial Ombudsman decision DRN-4675826 Upheld

Upheldoutcome, as published by the Ombudsman

£170redress stated in the decision

Fri Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Ms A complains that TSB Bank plc closed her current accountAccount closed or refused

TSB looked again at its conduct and accepted that the default hadn’t been correctly recorded.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4675826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.