Lloyds Bank PLC

Financial Ombudsman decision DRN-4675153 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Lloyds apologised for the poor service in dealing with G’s request for a copy of the loan agreement nowMortgage administration

Lloyds had acknowledged the health problems the owner of G had reported and provided contact details for additional support.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4675153.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.