MONZO BANK LIMITED
Financial Ombudsman decision DRN-4673602 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Miss M complains that Monzo Bank Ltd has declined to refund money she lost to a scam.APP scam refund refused
she also raised a concern that Monzo had decided to close her accountAccount closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4673602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.