Barclays Bank UK PLC

Financial Ombudsman decision DRN-4672445 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays carried out a review of Mr A’s account and issued a notice to close letter on 26 July 2023. This letter explained that Mr A’s accounts with Barclays would close with immediate effect.Account closed or refused

Barclays Bank UK PLC should pay Mr A £150 for the poor handling of his account closure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4672445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.