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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4671158 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

Britannia wrote to Miss C to explain that it could not action her request as the address she gave did not match the one it held on file.Identity checks and access

Mrs C said such practices take advantage of vulnerable customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4671158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.