Bank of Scotland Plc

Financial Ombudsman decision DRN-4667704 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs B has complained Bank of Scotland plc didn’t ensure data about credit cards weren’t fully removed from one of the credit agencies in 2021.Credit file reporting

Mrs B felt this compensation was inadequate for the impact this has all had on her over the last few years and brought her complaint to the ombudsman service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4667704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.