TSB Bank plc

Financial Ombudsman decision DRN-4666787 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

refunded £411.03 of Select account fees and interest but said the Gold account had not been mis-soldCharges and fees

Mr R complains that TSB Bank plc has refused to refund all the fees that have been charged over the years for a packaged bank accountProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4666787.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.