Barclays Bank UK PLC

Financial Ombudsman decision DRN-4666682 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs R complains that Barclays Bank UK PLC unfairly closed her accounts without giving her notice of its intention to do so.Account closed or refused

Barclays also recognised that it provided a poor level of service to Mrs R after her accounts had closed and offered her £250 compensation to put things right.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4666682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.