Barclays Bank UK PLC

Financial Ombudsman decision DRN-4664163 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Barclays discovered that the Registrar of Companies had given notice that R may be struck of the register, and so it applied restrictions to all of R’s accounts.Funds blocked or frozen

Barclays later explained that although it started the process to remove the freeze on R’s euro account on 27 March 2023, a bank error meant that process was not completed until 3 July 2023.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4664163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.