Barclays Bank UK PLC

Financial Ombudsman decision DRN-4663405 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr L complains that Barclays Bank UK PLC unfairly blocked his card on more than one occasionFunds blocked or frozen

Mr L complains that Barclays Bank UK PLC unfairly blocked his card on more than one occasion, and they provided him with poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4663405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.