Nationwide Building Society

Financial Ombudsman decision DRN-4663178 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr C complains about the way that The Mortgage Works (UK) Plc (TMW) administered a transfer to a new interest rate product on a buy-to-let mortgage.Mortgage administration

I consider that TMW should pay Mr C £100 to reflect any distress and inconvenience caused by that.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4663178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.