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Wise Payments Limited
Financial Ombudsman decision DRN-4661217 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mr B complains that Wise Payments Limited refused to reimburse him after he fell victim to a job scam.APP scam refund refused
Wise made the decision to close Mr B’s account.Account closed or refused
Rules cited
FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4661217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.