National Westminster Bank Plc

Financial Ombudsman decision DRN-4660259 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

NatWest must reimburse to Mrs P the 90-day interest charge she incurred when she downgraded her fixed-term ISA to a cash ISA.Charges and fees

It isn’t in dispute that Mrs P received poor service from NatWest here.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4660259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.