HSBC UK Bank Plc
Financial Ombudsman decision DRN-4660136 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
HSBC UK Bank Plc (“HSBC”) closed their account causing them financial difficulty, distress, and inconvenience.Account closed or refused
HSBC should have taken no more than two weeks as opposed to the six weeks it did take to release X’s funds once they initiated the process in the UK.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4660136.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.