Yorkshire Building Society

Financial Ombudsman decision DRN-4659116 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

CBS agreed to remove any markers from Ms P’s credit file for the months of July, August and September 2023Credit file reporting

CBS agreed to a temporary three-month non-payment arrangement until September 2023.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4659116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.