Zopa Limited

Financial Ombudsman decision DRN-4658671 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Zopa revoked Mr W’s credit card so that he couldn’t use that card moving forwards.Card dispute or chargeback

Zopa should have notified Mr W that they were revoking his credit card – which Zopa hadn’t doneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4658671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.