Arrow Global Limited

Financial Ombudsman decision DRN-4655812 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

wrongly been reporting it to the Credit Reference AgenciesCredit file reporting

Unhappy with the response from Arrow he raised a complaint about their contact with him.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4655812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.