Reliance Bank Ltd
Financial Ombudsman decision DRN-4653739 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr G tried to discuss this with Reliance but didn’t receive promised calls to discuss this and when he submitted a complaint, he didn’t receive a response.Complaint handling
Mr G complains about Reliance Bank Ltd sharing his personal information with a Credit Reference Agency.Data and privacy
Rules cited
FCA DISP (Dispute Resolution), UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4653739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.