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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-4653642 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

unable to use his credit card due to issues with the card and/or pinCard dispute or chargeback

a typing error meant that while she had quoted an additional £150 in the body of her opinion, in the summary box that set out the outcome, she referred to an amount of £200 in errorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4653642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.