MotoNovo Finance Limited

Financial Ombudsman decision DRN-4651760 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

He also complained that he was given vague collection times for the bike, and that he was charged for damage, for a missing V5 document, and for not taxing the bike.Charges and fees

Five months’ arrears were reported on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4651760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.