Santander UK Plc
Financial Ombudsman decision DRN-4649924 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The estate of Ms D complains about the way Santander UK Plc have dealt with the request for information to allow them to look into transferring Ms D’s property to the beneficiaries.Mortgage administration
The representative said that he has written to Santander asking for information so that they can take steps to wind up the estate but the departments he has written to have completely ignored three letters sent to each department asking for this information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4649924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.