Paratus AMC Limited
Financial Ombudsman decision DRN-4647247 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Mon Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
When he had asked about what other interest rates were available, FHL told him there were no rates available to him.Treatment in financial difficulty
FHL’s process of transferring the mortgage to interest-only in January 2023 was very difficult and he had to email and call several times.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4647247.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.