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American Express Services Europe Limited
Financial Ombudsman decision DRN-4646990 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
A limited company, which I will refer to as T, complains that American Express Services Europe Limited treated it unfairly in respect of a chargeback.Card dispute or chargeback
American Express’s communication with T from 22 August 2022 onwards was confusing.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4646990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.