TSB Bank plc

Financial Ombudsman decision DRN-4646468 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

numerous fraudulent payments to be taken from her accountUnauthorised transaction

Mrs S remained unhappy with TSB’s investigation into her complaint and brought it to the Financial Ombudsman Service for an independent reviewComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4646468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.