Nationwide Building Society

Financial Ombudsman decision DRN-4644478 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Nationwide carried out a review of Mr I’s account and asked that he provide information about his circumstances so that it could fulfil its Know Your Customer (KYC) checks.Account closed or refused

Mr I says that this led to adverse information being recorded on his credit file which in turn prevented him from applying for a mortgage.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4644478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.