HSBC UK Bank Plc
Financial Ombudsman decision DRN-4641026 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
HSBC placed a block on Mr A’s credit card, preventing him from making any transactions.Funds blocked or frozen
He’s unhappy with HSBC’s handling of this matter, including their fraud procedures, and the impact this had on him while he was abroad.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4641026.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.