HSBC UK Bank Plc
Financial Ombudsman decision DRN-4640712 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
HSBC should calculate (a) the sum of the monthly payments that would have been due from 4 December 2021 to 3 December 2023 for a two-year fixed rate loan, using throughout the interest rate that would have been available for a fixed rate loan commencing on 4 December 2021.Interest and rates
HSBC UK Bank Plc treated them unfairly when it didn’t make them aware that their mortgage product had come to an end.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4640712.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.