HSBC UK Bank Plc
Financial Ombudsman decision DRN-4639682 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£60,000redress stated in the decision
Wed Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss J is unhappy HSBC UK Bank Plc refused to refund all the money she lost as the result of an authorised push payment (APP) scam.APP scam refund refused
Rules cited
PSR APP reimbursement requirement, CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4639682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.