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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4637543 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M complains that Tesco Personal Finance PLC, trading as Tesco Bank, has not treated him fairly in relation to a purchase he made using his Tesco Bank credit card.Card dispute or chargeback
Mr M also complained about Tesco’s customer service when he made his claim. Tesco has accepted the complaint was poorly handled and paid Mr M £100 in compensation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4637543.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.