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American Express Services Europe Limited
Financial Ombudsman decision DRN-4637257 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
did Ms G enter into this credit card agreement, or was it done without her knowledge and consent as she alleges?Unauthorised transaction
remove reference to the credit card from Ms G’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4637257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.