Firms › Accord Mortgages Limited ›
Accord Mortgages Limited
Financial Ombudsman decision DRN-4635621 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,829redress stated in the decision
Thu Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Accord wouldn’t allow Mr B and Miss J to cancel the agreed product transfer and they were advised that they would have to pay the ERC of £8,220 on the new mortgage if they wished to do this.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4635621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.