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Elavon Financial Services Designated Activity Company

Financial Ombudsman decision DRN-4634926 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

chargebacks were raised against it after the ‘Customer Not Present’ (CNP) transactions it accepted turned out to be fraudulentCard dispute or chargeback

Elavon incorrectly advised Mr S. They assured him that because the four transactions had authorisation codes, payment was guaranteed when they were not.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4634926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.