MONZO BANK LIMITED
Financial Ombudsman decision DRN-4632556 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo reviewed his account, closed it, and loaded a CIFAs marker against himAccount closed or refused
He complained to Monzo, who rejected his complaint. They said the CIFAs marker was fair.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4632556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.