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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4632442 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

declined to refund her for a soundbar she returned which went missingCard dispute or chargeback

She also complained about poor customer service (such as not calling her back when promised)Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4632442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.