HSBC UK Bank Plc
Financial Ombudsman decision DRN-4632173 Upheld
Upheldoutcome, as published by the Ombudsman
£6,500redress stated in the decision
Fri May 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
a loan totalling £13,920 was taken out via his HSBC app. Mr M says he didn’t take out the loanUnauthorised transaction
Pay Mr M £400 for the distress and inconvenience it’s handling of this issue caused.Complaint handling
Rules cited
Payment Services Regulations 2017, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4632173.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.