MONZO BANK LIMITED
Financial Ombudsman decision DRN-4632000 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo Bank Limited refused to refund him for transactions which he said he didn’t make.APP scam refund refused
It didn’t uphold Mr B’s complaint about the closure of his account.Account closed or refused
It upheld Mr B’s complaint about the delay when Mr B had reported the unrecognised transactions.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4632000.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.