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Financial Ombudsman decision DRN-4630507 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund Mr T any late payment, overlimit and unpaid direct debit charges from February 2022 to June 2023 that it hasn’t refunded alreadyCharges and fees

Remove any adverse entries related to this issue it made on Mr T’s credit file from February 2022 to June 2023Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4630507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.