Nationwide Building Society

Financial Ombudsman decision DRN-4629723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Nationwide was also within its rights to close Mr O’s accountAccount closed or refused

I think the evidence shows that Mr O was involved in a misuse of facility. I also think it more likely than not that Mr O knew rather more about the account activity than he’s told Nationwide or this service. So, I won’t be asking Nationwide to remove the marker.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4629723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.