National Westminster Bank Plc

Financial Ombudsman decision DRN-4629555 Not upheld

Not upheldoutcome, as published by the Ombudsman

£113redress stated in the decision

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

She has told us she is in financial difficulty but doesn’t feel NatWest has done enough to help her.Treatment in financial difficulty

She would like all the fees applied to her account, with interest, to be refunded.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4629555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.